Matthew Hennig

NDIS Support Officer | Accessibility Advocate | Business Owner

📧 mhprofessional@flyingwheelies.com.au

About me

I am an experienced NDIS and customer service professional with over 10 years of experience across disability services, event management, tourism, education, and business operations. I specialise in stakeholder engagement, relationship management, administration, compliance, and accessibility-focused solutions.

As the founder of Flying Wheelies, I am passionate about improving independence and accessibility for people with disabilities through innovative digital resources and practical support.

References available upon request.

Core Skills

NDIS Administration & Support Coordination
Stakeholder & Client Relationship Management
Customer Service Excellence
Event Planning & Coordination
Marketing & Business Development
Website & Content Management
Compliance & Record Management
Public Speaking & Community Engagement
Microsoft Office Suite
Salesforce CRM
Dragon Professional Suite

Work Experience

NDIS Support Officer
Prodigy Health Solutions | 2023 – 2026
Responsibilities
  • Managed participant and staffing enquiries across multiple channels.
  • Converted NDIS leads through effective communication and relationship building.
  • Coordinated with internal teams and external providers.
  • Maintained knowledge of NDIS legislation, compliance requirements, and industry developments.
  • Identified networking opportunities, events, and partnerships to support business growth.
Owner & Travel Consultant
Flying Wheelies | 2009 – Present
Responsibilities
  •  Developed a business plan and launched a website supporting people with disabilities to travel with confidence
  •  Designed and managed an online platform providing a comprehensive database for individuals, families, and providers to plan accessible holidays
  •  Created a flexible business model capable of operating outside standard business hours
  •  Promoted accessibility and independence through user-focused digital solutions (www.flyingwheelies.net.au)
Marketing & NDIS Administration
RMP Disability Services | 2021 – 2022
Responsibilities
  •   Self-directed organisation of promotional material
  •   Liaising with large organisations to arrange promotional events
  •   Social media management
  •   Creating and negotiation of new marketing ideas
Compliance Officer/Event Management
Karen Louise Barrett Investments | 2019 – 2021
Responsibilities
  •   Compliance – ensured staff records and systems up to date
  •   Event management – organised marketing materials
  •   Website management
  •   Liaised with providers and
  •   Managed bookings for events
Concierge (Volunteer)
ADSSI Home Living Tuggerah | 2016
Responsibilities
  •   Meeting & greeting visitors
  •   Undertaking computer applications such as Data entry
  •   Undertaking phone calls to clients to confirm appointments
  •   General clerical duties as required

Education

TAFE Certificates and Diplomas

Certificate III in E-Business
Diploma of Event Management
Diploma of Tourism (Operations Management)
Certificate III in Travel & Tourism

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